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Shipping
UK SHIPPING
Standard Shipping: Royal Mail Tracked 48 (2-5 working days) - £5
Next Day Delivery (for orders placed before 2pm Monday-Thursday) - £6.00
Next day orders placed on a Saturday or Sunday will not be collected by the courier until Monday meaning, your order will arrive on Tuesday.
INTERNATIONAL SHIPPING
International Order (Europe) - £15
Countries include: Ireland, Denmark, France, Spain, Lithuania, Luxembourg, Latvia, Portgual, Slovakia, Slovenia, Austria, Belgium, Hungry, Iceland, Netherlands, Germany, Polanda, Italy, Sweden.
International Order (Outside of Europe) - £20.99
Continents include: North and south America, Asia, Africa and Oceania.
Customs, Duties and Local Taxation
Please note that if you live outside the European Union, you could be subject to customs clearing/duties, local taxation and additional processing charges which vary from country to country. Therefore, we encourage you to contact your local customs office for more information. Please also note that customs clearance procedures can sometimes cause delays to your delivery.
GENERAL DELIVERY INFORMATION FOR UK AND INTERNATIONAL
Please note orders are NOT processed on Saturdays, Sundays and UK Bank Holidays.
NAVO.co cannot be responsible for unanticipated delays. Please email hello@navo.co if you experience a delay by the courier and we will do our very best to help and see what’s happened.
As soon as your order is dispatched, we will email you a shipping conformation. Should there be any unforeseen delays with processing your order, you will be notified within 48 hours from when the order was placed.
CHANGES/CANCELLATIONS
If you wish to cancel or modify your order, please send an email as soon as possible to hello@navo stating in the subject line if this is an ‘exchange’ or ‘refund’. We cannot guarantee that we will see your email before the items are shipped, and once it has been shipped it is not possible to cancel it. So, it is important you purchase the correct item from that start.
Our hours are Monday–Friday, 9AM–6PM, we aim to respond to your queries within 24hours.
ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
Product images on our website are displayed as accurately as possible but colours may vary and we cannot guarantee your computer, phone or tablet will display colours accurately.